Posted: Friday, October 27, 2017 1:35 PM
We're a company focused on neighborhood service, and long term customer relationships. You're a hardworking, positive and committed employee who is dedicated to success. As Regional Management Corp. continues to chart a leadership position in the consumer finance business, our continued growth means career development opportunities for you! Looking to take those first steps in your career path? Apply now to our Customer Service Representative position! As a Customer Service Representative you will be able to: Develop and improve customer relations and provide exceptional service to all customers. Maintain office cash with accuracy and proper security; make daily deposits of checks and cash; maintain correct amount of denominations of money in cash drawers daily; and disburse cash to customers for loans. Grow account volume through good judgment and effective customer solicitations at counter and by telephone. Comply with all company policies and all State and Federal lending regulations; title recording and maintain report. Minimize delinquent debt through appropriate telephone collection activities. Post all payments and fees to customer accounts in compliance with Company Policy. Data entry of loan application and documents. Calculate cash to customers. Take and process credit loan applications. Sign checks for loans, branch expenses and money remittances. Close loans as directed by the Manager. Pull credit bureau files. Maintain loan standard report daily. Answer telephone promptly and courteously. Process mail as needed. Pay bills as needed. Maintain all files per company policy: all reports, correspondence and customer files. Order, organize, and maintain branch supplies. Assist in training of new employees as directed by the Branch Manager. Complete training program within the time required by the Branch Manager. Complete other duties as assigned. Minimum Qualifications High School Diploma or Equivalent. Computer literacy. Data entry proficiency. Basic math. Must pass drug screen, criminal and credit background checks. Preferred Qualifications Experience in a public-facing position. Experience in consumer finance industry. Bilingual proficiency in both English and Spanish. Critical Competencies Demonstrated customer service skills. Excellent verbal (phone and in-person) communication skills. Customer service oriented with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers. Calm under pressure. Proven ability to multi-task. High degree of integrity. Communicates with confidence. Sales mentality. Regional offers a competitive salary with a full benefit package, training, and advancement opportunities including: Choice of comprehensive health care plans and dental Paid Vacations 401(k) Plan with liberal Company matching Closed and Paid on major holidays Family Friendly Schedules Regional Management Corp. is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We look forward to hearing from you! To all agencies: Please, no phone calls or emails to any employee of Regional Management Corp. about this opening. All resumes submitted by search firms/employment agencies to any employee at RMC via-email, the internet or in any form and/or method will be deemed the sole property of Regional Management, unless such search firms/employment agencies were engaged by a member of the HR/Recruiting team for this position and a valid agreement with Regional Management is in place. In the event a candidate who was submitted outside of the RMC agency engagement process is hired, no fee or payment of any kind will be paid. Regional Management Corp is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
• Location: Columbia
• Post ID: 24696807 columbia