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Posted: Saturday, January 20, 2018 4:00 AM

Job Description:/h3:
Position Summary
The Front Office Associate provides sales support, customer service, computer support, receptionist and telemarketing duties for retail hearing healthcare operation, and performs all position activities in a manner, which meets company performance and behavior expectations.
Essential Duties and Responsibilities:
Greet customers and assist with obtaining patient information.
Handle accessory sales.
Conduct a variety of telemarketing calls on a daily basis from database generated lists.
Receive incoming calls and answer general inquiries or refer to hearing care specialist.
Maintain patient and office records (electronic and/or paper).
Check patients in and out, collect and record payments.
Maintain a clean, professional office environment.
Assist with resolution of patient or order problems.
Maintain office product and procedures manuals and other relevant documentation.
Schedule appointments with patient and third party attendee.
Confirm appointments.
Answer or refer questions to appropriate party.
Complete required records (electronic and/or paper).
performance/productivity standards.
Execute special mailings, follow:up letters, etc.
Work with other staff to support special promotions and projects.
Provide assistance or training to other retail operations staff.
Other duties as assigned or required to meet customer/business needs.

Supervisory Responsibilities:
No Supervisory Responsibilities

Education and Experience Requirements:
:High school diploma or equivalent.
:Telemarketing or direct sales experience
:Customer service experience.
:Healthcare services experience preferred.
:A minimum of 1 year general office experience.

Required Skills:
:Computer literacy.
:Strong telephone communications.
:Strong interpersonal skills.

Company Description:/h3:
Our customers are looking for someone who cares about helping others and wants to make a positive impact on the world.


• Location: Columbia

• Post ID: 27316672 columbia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018