Posted: Tuesday, January 30, 2018 10:16 PM
CUSTOMER SUPPORT ENGINEER L2 Location: Columbia Direct Hire Salary: Depends on experience Unitrends is looking for dedicated and enthusiastic Customer Support Engineers L2. Our product sits on over 100 platforms so no day is ever the same. The Customer Support Engineer L2 in this role will serve as our Guru and final point of escalation to our customers. - This includes independent reasoning & research; coordinating notifications, communicating effectively with customers, internal team members, management and executives and writing detailed technical documentation JOB OVERVIEW: Assist customers with their spiffy Unitrends productsManage and troubleshot UNIX and Linux systemsExercise independent judgment with nimbleness, 100+ platforms = continuous research and learningProvide advanced network management, scripting, and configuration support to our customers.Effectively and efficiently manage customers, cases and escalationsMentor, encourage and contribute to the growth and development of teammates and co-workersTeamwork resembles a relay race, and you're the final 'star runner' Scheduling: Our Support Center is a 24/7/365 operation. The hiring manager is looking for candidates able to work flexible shifts. Must haves: Bachelor's degree; and 2-5 years related experience, and/orTraining; or equivalent combination of education and experience.2+ years managing and troubleshooting UNIX and Linux systems;Advanced network management, scripting, and configuration experience;Working experience with all Microsoft server OSs-NT/Windows 2003, 2008 and 2012 Server, etc., Microsoft Exchange, Novell, Oracle, and Microsoft SQL Server; and supporting storage and backup management.Virtualization experience for hosting server environment,IT experience including varied multi-tier application architectures, storage architectures, DB integration and reporting, network performance and integration, web portals and user security.Experience providing customer support (level 1 and level 2) in a technical support setting.Working knowledge of the Software Life Cycle. Skills: Experience making people smile, on a daily basisImpeccable verbal and written interpersonal communicationAbility to not only be a team player but make a meaningful and significant contribution to the team overallOn your toes! We're looking for quick and nimble. Must be a quick learnerA curious mind that loves to dive-in and find creative solutionsEngaging yet professional communication Education and/or Experience: A four (4) year degree from an accredited college/institution in Computer Science or related field and a minimum of 2 years related experience or an equivalent combination of education, training, skills and experience.
• Location: Columbia
• Post ID: 27666392 columbia