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Posted: Monday, September 4, 2017 5:32 PM

We are looking for an analyst with experience in all facets of help desk support. The Help Desk team is integral to our daily operations and ensures our employees have the tools they need to assist our customers. If you are a Help Desk Analyst who seeks responsibility, thrives when empowered, and understands the importance of personal accountability, then we would like to talk with you. The Help Desk Analyst is responsible for overall daily operations of the Help Desk function including: #149;Delivery, problem escalation/resolution processes and performance monitoring #149;Ensuring timely resolutions on reported issues and services by evaluating, tracking, escalating, managing, and ensuring timely closure of all requests/problems reported to the support center If interested please send resumes directly to or call directly @864-232-7442! Job Requirements Demonstrated knowledge of Microsoft Windows Operating systems Demonstrated knowledge of Apple MacBook's and iMac Demonstrated of Microsoft Office Products Experience maintaining and configuring Intel processor computer systems Proven experience in IT/help Desk Demonstrated understanding of project management principles Demonstrated ability to apply IT in solving business problems Ability to set and manage priorities judiciously Demonstrated written and oral communication skills Demonstrated interpersonal/customer services skills Ability to present ideas in business-friendly and user-friendly language Self-motivated and directed Keen attention to detail Demonstrated analytical, evaluative, and problem-solving abilities Ability to work in a collaborative environment Demonstrated understanding of computer systems features, and integration capabilities Experience in supporting cell phones If interested please send resumes directly to or call directly @864-232-7442! - provided by DiceAnalyst, Help Desk, Management, Project, Project Management, Windows


• Location: Columbia

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