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Posted: Sunday, October 29, 2017 10:42 PM

Location: Washington, District of Columbia Job Summary: Working as a member of the ITSCU team, this position will support the current IP-telephony infrastructure that has been deployed for selected services and to test the future capabilities of UC systems. Duties include implementation, maintenance documentation and support of ITS's CISCO based Call Manager facilities including CUCM, CUCME, CUCMBE, Cisco Voice gateways, Cisco IP phones , Jabber Client, Meeting Place and Webexs. The scope includes system administration, troubleshooting, analysis, testing, training, problem solving, technical support, and testing/deployment of new applications, hardware, and systems. The position will additionally be responsible for establishing project plans, schedules, and documentation including configurations, support processes and operating procedures. The selected candidate will function as an internal consultant and resource to the senior staff of the unit as it relates to current and future infrastructure. Serve as a project assistant on tasks and initiatives of varying size as assigned by the senior staff or Manager of ITSCU. Essential Functions and Duties. Under the guidance of the ITSCU leadership, the IPT Engineer is responsible to provide technical assistance in the CISCO Call Manager environment for which ITSCU is responsible. Responsible for voice technology operations based on Cisco VoIP solutions with specific expertise in several areas including Cisco Call Manager, Unity voicemail, Windows Servers, Linux servers and router/switching/gateway telephony technologies. Manage multiple CUCM and related servers concurrently, under aggressive time frames for execution, deployed in a high availability environment. Maintain and enhance existing CUCM infrastructure including CME, CMBE, Cisco Voice gateways, Cisco IP phones, Jabber, Webex and MeetingPlace. Provide converged voice and video network infrastructure expertise, as well as Tier II technical support to internal support team and end users. Assist project managers on telephony related assignments and tasks by establishing project plans, schedules. Proactively identify problems, monitor performance and perform upgrades to CUCM related hardware and software as required Schedule and execute equipment repairs, preventive maintenance, and routing changes with minimal end user disruption per the guidelines of the Environmental Change Control Process Document design concepts and operational procedures that are developed including network schematics, high level implementation plans. These documents are to be also used by other support groups and/or personnel in the same area of the technology. Help develop and document transition plans for the migration of legacy and prototype IP telephony systems to the ICP environment. Maintain maintenance information for all related networking technologies General Requirements: Bachelors Degree in a related technical discipline or equivalent work experience in telecommunications field. These requirements may be met through formal course work or equivalent level of experience. Qualified candidate will include 5-8 years of broadly based, progressive experience in a large telephony environment. Cisco CCNA Collaboration is required, Cisco CCNP Collaboration is preferred 3-5 years of experience in IPT implementation and support; unified messaging implementation and support; 3-5 years of experience with Windows/Linux Server operating system environment; 3-5 years of experience in IP telecommunications support role. 3-5 years of experience with Nortel Option 11 and BCM systems. Extensive hands-on experiences in CISCO CUCM technology with working knowledge of network technologies including CISCO IOS, switching, routing, load balancing, QOS/COS and firewalls. Experience with building, implementing and providing maintenance of Windows and Linux server operating systems serving in a telecommunications capacity. Experience in VOIP technologies including servers, networking, TCP/IP, routing protocols, PSTN provisioning and SIP integration. Comprehensive experience with unified messaging technologies integrated into a large scale Microsoft Exchange environment. Experience in implementing secure measures within IP telephony architectures (eg firewalls, IDS, VPNs, OS Hardening, Anti-Virus, and Vulnerability Assessments for VOIP hardware) Proficiency in managing IP Telephony servers, switches, routers and gateways. Experience in XML and HTML is preferred. Distributed IPT deployment experience is preferred. Specific Requirements: Comprehensive knowledge of the fundamental concepts used in traditional telecommunication systems administration and support and relevant hardware and software applications. Broad knowledge of the telecommunications technology including SS7, secure voice transmission and digital transmission systems. Ability to build and sustain collaborative relationships with executive management and multiple constituencies. Strong analytical, organizational, and communication skills. Able to work independently and as part of a team, and solve problems using creative solutions. Ability to organize and prioritize workload, and remain flexible in an environment of constantly changing priorities. - provided by DiceAnalysis, Anti-Virus, CCNA, CCNP, Cisco, Environmental, Exchange, Hardware, HTML, iOS, Linux, Manager, Management, Networking, Nortel, Project, Protocols, Router, Routers, Switches, TCP/IP, Telecommunications, Testing, Video, Windows, XML


• Location: Columbia

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