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Posted: Monday, October 30, 2017 10:06 AM

Location: Washington, District of Columbia Description: Mobile Technology Analyst's responsibilities include providing end user and system support to the Essential Job Functions: Configuring and troubleshooting multiple mobile devices including but not limited to: iOS and Android Smart Phones and tablets. Providing VPN support including configuring, troubleshooting and training. Document configuration changes, FAQs, SOP and solutions to resolved issues Troubleshoot, provide work-around, and permanent fixes to issues identified in the mobile device environment and remote access (VPN) solution Resolve remedy tickets opened on Mobility support services Serve as subject matter expert point of contact for the Help Desk, application owners and tier-3 support teams on issues related to the mobile device environment Deliver training sessions to the IT community on new systems as well as end-users on tips and tricks related to the mobile device environment Generate comprehensive reports and metrics for mobile devices Other support tasks as required Educational Qualifications and Experience: Education: Associates Degree or 4 years of experience Role Specific Experience: 3 years in mobile support services Certification Requirements: Apple Certifications preferred Required Skills/Abilities: In-depth experience in supporting iOS, Androids, Windows and other smartphone tablets In depth knowledge and experience in Mobile device configuration, app installations and troubleshooting In-depth understanding of MobileIron or other Mobile Device Management systems (MDMS) as it pertains to mobile device support Excellent client management skills, both through verbal and written interaction Extensive experience in using Remedy ARS Ability to work independently and collaboratively, outside of comfort zones Good project management skills; ability to coordinate with colleagues on the project team; capacity to deliver results on time Outstanding communication skills including the proven ability to convey complex ideas through clear communication, concise reports, and effective oral presentations Excellent understanding Microsoft Outlook, Microsoft Direct Access and Windows platforms Required Skills: In-depth experience in supporting iOS, Androids, Windows and other smartphone tablets; In depth knowledge and experience in Mobile device configuration, app installations and troubleshooting - provided by DiceAnalyst, Android, Help Desk, iOS, Management, Metrics, Outlook, Project, Project Management, VPN, Windows

Source: http://www.juju.com/jad/00000000e6cpte?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dcd66255f88d90debdabafd87f104b55aa9222aba5496e4e62


• Location: Columbia

• Post ID: 24784157 columbia
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