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Posted: Monday, September 4, 2017 6:56 PM

Title: Technical Support AnalystDuration: 12 Months Contract Location: Columbia, SC Job Description: This position is responsible for providing quality support with a high degree of customer satisfaction on technical, business and operational inquiries in a professional and timely manner for the bank, and external customers. Will log and document all customer calls using the call tracking system in accordance with defined established call handling procedures; participates in training activities to keep current with product support and self-developmentHas frequent contact with internal and external customers, peers, and managers. Preferred Skills:Experience using a ticketing systemKnowledge using a mainframe computer systemPrevious experience in a structured environment providing first call resolution - provided by DiceCustomer Support, Ticketing System, Technical Support


• Location: Columbia

• Post ID: 23005027 columbia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017