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Posted: Tuesday, February 27, 2018 11:41 AM

Job DescriptionThe ACH Specialist II performs various duties and responsibilities such as validation and authentication for all ACH files, handling posting exceptions, processing adjustments, and providing customer support and research. Tasks are performed independently or with the assistance of more experienced staff. Work is performed according to standard policies and procedures and according to applicable regulatory guidelines.Job Requirements* Develops a more in-depth understanding of the ACH function including training and basic understanding of ACH Origination and / or ACH Receiving. Develops a solid understanding of the NACHA rules and regulations. * Completes more complex functions related to ACH exception handling of file processing, transaction posting, and adjustments to include Reg E disputes. * Processes paperwork received from internal customer & business lines to ensure accuracy and completeness. Takes corrective action as necessary and researches more complex issues to determine best course for resolution. * Responds to more complex inquiries and issues from customers and internal units. Performs preliminary research to provide responses and may escalate highly complex issues to more experienced staff to help prevent fraudulent activities. * Successfully completes all required online training and follows all department procedures resulting in effective compliance for all job-relevant State and * Adheres to Federal regulations & industry rules (NACHA) including, but not limited to Employee policies, procedures, CRA EEO/ AA, as well as all job relevant Risk Management and Corporate standards. * Completes more complex entries into general ledger related to paperwork and information processed. Reconciles general ledger entries and researches more complex discrepancies to resolution. Follows up with appropriate personnel to correct posting errors. * Proactively contacts internal customers & business lines and at times external customers to provide resolution and explanation of bank initiated account activity ensuring superior customer service. Follows up with internal customers and business lines to resolve discrepancies and customer issues as needed. * Maintains an in-depth understanding of the ACH systems, regulations and processes including Commercial, Small Business & other non- retail internet ACH related processing, maintenance or exception handling. * Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity.Qualifications* High School Diploma or GED * 2-3 years related experience * Knowledge of Payment Services policies and procedures or other relevant banking operations experience is required * Demonstrated ability to prioritize and strong organizational skills * Strong customer service skills * Prior customer service in a phone environment preferred * Solid written and verbal communication skills * Ability to multi-task, handle and manage a high volume of inbound customer files, as well as, receive Federal Reserve files daily * Excellent problem-solving skills * Strong ability to work well under pressure while maintaining strong attention to detail * Strong PC skills


• Location: Columbia, Lexington

• Post ID: 28471577 columbia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018