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Posted: Saturday, September 2, 2017 8:22 PM

Customer Care Center Representative IUse your LinkedIn Profile to help you apply faster!Apply with LinkedInJob ID #: 29157Location: SC-ColumbiaFunctional Area: Banking - OperationsEmployment Type: Full-Time Non-ExemptEducation Required: High School DiplomaExperience Required: Less than 1 yearDays and Hours: Hours of Operation: Sun-Sat 7am-11pm, Various Schedules AvailablePhysical Address: 1314 Park Street,Columbia, SC 29201Department Name: Customer Care CenterPosition DescriptionAre you someone who values integrity?Are you someone who wants to help valuable customers and resolve issues?Are you looking for stability?If so, First Citizens Bank is hiring multiple representatives for our inbound contact service center.Job Details:Shifts: 4 days for 10 hours OR 5 days for 8 hoursWilling to work Saturday or SundayFull-time non-exempt position with benefits including medical, dental, 401K and Paid Time OffResponsibilities include:- You will have the opportunity to service customers or prospective customers via inbound telephone calls. You will provide first call resolution for all retail banking inquiries, commercial inquiries, Online Banking (Business and Retail), Bankcard, fraud, forgery, ID theft, and policy and procedure questions.- In addition to service support of these customers, you will be responsible for identifying potential cross-sell opportunities and referring to the appropriate sales area within the bank.- You will provide specialty area of support in one of the following categories: Bankcard, Business online banking or general servicing.- Incoming calls are received from customers in multiple states from multiple banks.- We are looking for a customer service oriented, fast learner with the ability to work in a fast paced environment and handle extremely confidential information.*LI-AB1*J2WHJSF:SJPosition RequirementsBasic Qualifications: High school diploma or GED with less than 1 year of customer service experience.Additional Requirements:Strong oral communication.Working knowledge of PC-based software.Ability to work in multiple software applications at one time.Strong keyboard skills.Ability to multi-task in a fast-paced environment.Ability to display professionalism while interacting with others.Other Preferred Qualifications: Call center experience.Bachelors degree.Customer service experience.First Citizens Bank is an equal opportunity employer that does not discriminate against applicants on the bases of race, color, religion, national origin, sex, age, disability, veteran or military status, sexual orientation, gender identity, genetic information, or any other legally protected status.Company Description:Founded in 1898 and headquartered in Raleigh, NC, First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.First Citizens Bank. Forever First(R). Member FDIC.Equal Opportunity/Affirmative Action Employer/Minority/Female/Disability/VeteranIf you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.

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• Location: Columbia

• Post ID: 22942352 columbia
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