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Posted: Monday, March 5, 2018 12:01 PM

Job Description* Responsible for providing moderate to complex support services for Small Business Customers with Treasury Management Services through TD Commercial Convenience Checking . * Works with Treasury Management Services Customer Care Lead and the Workflow Coordinator to identify resolutions to more complex issues. * Frequent interaction with Corporate Customers as well as Store Personnel, Back Office/Operational units, Customer Care Lead and Supervisory Staff. * May develop or assists in developing training materials and manuals. * Maintains required Customer records and documentation, including system information, Customer service reports, explanations of problems and resolution and other information. * Enters and / or records relevant information from Customer calls, correspondence and any other actions affecting Customer accounts. * Prepares regular summaries and reports of account activity.Job Requirements* 2 year degree or equivalent experience * 2-4 years related experience required * Knowledge of cash management industry, including systems, products and services. * Strong Customer service skills, including concern for and ability to identify client issues. * Demonstrated ability to meet Customer expectations and ability to translate technical material and information for nontechnical users. * Ability to perform multiple tasks in a fast paced environment. * Strong organizational and analytical skills and attention to detail. * Demonstrated PC skills, including proven knowledge of Windows and ability to operate standard office equipment. * Effective communication skills, both verbal and written. Bilingual English/Spanish preferred


• Location: Columbia

• Post ID: 28631457 columbia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018