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Posted: Tuesday, February 27, 2018 9:51 AM

Job DescriptionAre you enthusiastic when helping customers? Are you always assisting your family and friends with technology issues? If so, this position supporting media management software and personal electronic devices is for you! Join the KellyConnect team and provide best-in-class support for our customers.What you-d be doing each dayYou-d begin by supporting media management software as a stepping stone for learning our client-s other technologies, including smart phones, tablets, and related software applications. You-d help with questions like these:-Locating media purchases (music, apps, movies, etc) on various devices (smartphone, tablet, Mp3 player, etc)-Billing issues/concerns-Product feature inquiries-Resolving user ID and password issues-Data sharing & synchronization troubleshooting-Uninstalling/reinstalling basic software applications-Verifying proper hardware and software configuration and setup-Power cycling devices-Navigating customers through application menus, and troubleshooting email issuesOther details about the role-Exemplary attendance and punctuality is required-It is full time and includes working evenings, weekends, and holidays for all employees-You-d receive continuous education and feedback, including 1:1 coachings with leadership and Quality Assurance, self-guided learning modules, and SMART plans to help you reach performance goals-Openness to constructive feedback is critical for performance assisting customers and individual growth-It-s fast-paced and requires the ability to interact with a customer empathetically while logging case notes in the case management tool simultaneously-The ability to respond to multiple chat/IM conversations from your team, leadership, Quality Assurance, and support groups is required-Comfort and experience with technology, especially mobile devices, is a must-Adaptability to changes in technology and team structure is needed-Proper phone etiquette, clear speech/articulation, accurate typing, and correct grammar usage are all required-Ability to maintain stable performance under pressure (call length, customer escalation, ambiguity, first call resolution, etc.) and to respond positively in the face of adversity is critical-environment, as the position is virtualWhat KellyConnect offers you-Paid training at $12-$14/hour-Eligibility for a one-time $500 tenure bonus and $250 performance bonus after 90 days-Explosive growth opportunities into departments such as Leadership, Quality Assurance, and TrainingRequirementsWhat you bring to the roleIn addition to being comfortable with all the position details listed above, you as a qualified candidate would need to meet the following criteria:-High School Diploma required-18 years or older and legally authorized to work in the US-Minimum 6 months call center experience required-Must provide phone and internet services and quiet work environment, as the position is virtual


• Location: Columbia

• Post ID: 28470182 columbia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018