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Posted: Tuesday, February 27, 2018 4:47 AM

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit for more information and follow us on LinkedIn and Twitter @MarshGlobal Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. Position Summary This Customer Service Representative II will be responsible for providing excellent customer service in support of agency operations, policy sales, and administration. This position focuses primarily on providing administrative agency support. Responsibilities Agent/Office Support Helps agents process quotes and bind policies Provides post issuance policy servicing at a very high level of quality Maintains policy records and administrative assistance Engage current clients via email, inbound, and outbound calls, to support agency operations, policy sales, and administration * Maintain positive communication with current customers on a daily basis via telephone and email, and other modes of communication as appropriate. Maintain an awareness of the customer's business and insurance needs Product Knowledge & Internal Coordination Maintains working knowledge of all Dovetail products, systems, and processes Initiates and manages regular follow up with internal resources (Marketing, Strategic Accounts, Field Sales, Technical Services, A/R, Order Entry and Customer Care) to achieve high customer satisfaction. Keep abreast of product & service changes in the marketplace. Maintains and shares up-to-date knowledge to appropriate company functions and peers QualificationsEducation (degree / diploma) Bachelor's Degree OR 1-2 years customer service experience Experience Minimum 1-2 years customer service experience * At least 3 years of P & C Insurance experience * Insurance Designations: INS, CISR or equivalent Knowledge and skills (general and technical) Clear and concise oral and written communication skills Strong numerical skills Excellent organization skills - able to prioritize work and meet deadlines Excellent interpersonal skills - able to work within a team Comfortable and experience working with technology (solutions) Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel Strong customer service skills Strong problem solving capabilities Strong analytical skills Detail oriented Multi-tasking skills Ability to work in a fast pace environment R_007726-en


• Location: Columbia

• Post ID: 28463607 columbia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018