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Posted: Monday, September 4, 2017 7:05 PM

Modis Staffing Agency is searching for qualified candidates to fill a Customer Service Representative position for a Fortune 200 company. This is a 6 month contract-to-hire position located in Blythewood, SC. Candidates much be available to work Monday - Friday (8:00 AM - 5:00 PM) Job DescriptionMain Responsibilities: Responds to basic, multiple customer inquiries and requests. Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel. Researches customer inquiries and responds to appropriate parties in a timely manner. Records calls, processes requests and updates account history with results of inquiry to include proper documentation. Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information. Interfaces with team personnel, management and customers in reference to customer service issues. Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management. Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions. Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement. Requirements: High School Diploma Must have Customer Service and Interaction ExperienceMust have a minimum of 18 months of experience working in a call center environment *Candidates must be eligible to work in the United States without sponsorship* If you believe that you would be a good fit for this position, please apply to the Customer Service Representative job in Blythewood, SC. Years of Experience Required: - provided by DiceCustomer Service Representative - Job - Blythewood, SC


• Location: Blythewood, Columbia

• Post ID: 23004672 columbia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017