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Posted: Monday, September 4, 2017 5:29 PM

Excel in a call center environment?Interested in a Call Center Customer Service Representative position in Blythewood, SC with a dynamic and growing company?Have a passion to help others? In this role our client is a fortune 500 company with room for growth and stability. We are looking for someone who is smart, dependable, driven and have a strong interest in Customer Service. POSTION REQUIREMENTS * 2-3 years of Call Center/Customer Service experience in high volume call center environment. * Need to have strong data entry skills* Required: High School Diploma or higher* Shift Times: 8am-5pm Monday-Tuesday; Wednesday 10am-2pm or 11am-3pm (20 hours a week) RESPONSIBILITIES AND DUTIES INCLUDE: * Responds to basic, multiple customer inquiries and requests. * Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel. * Researches customer inquiries and responds to appropriate parties in a timely manner. * Records calls, processes requests and updates account history with results of inquiry to include proper documentation. * Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements. * Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information. * Interfaces with team personnel, management and customers in reference to customer service issues. * Prepares, reviews, and submits client reports on a weekly basis to ensure data integrity to management. * Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions. * Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement. If you are interested please attach the most current copy of your resume. Also be on the lookout for a 303 area code for a preliminary phone screen! Years of Experience Required: - provided by DiceCustomer Service Representative Part Time Job in Nashville, TN


• Location: Columbia

• Post ID: 23002712 columbia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017