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Posted: Monday, September 4, 2017 11:33 AM

Colonial Life, a member of the Fortune 500 Unum family of businesses and market leader in benefit solutions, specializes in personal insurance products offered to employees at the worksite. At Colonial Life, we know that each individual's lifestyle and needs are different from the next person's. Our personal insurance products offer a broad range of benefit options for employers and employees, and many can help combat the rising costs of health care. At Colonial Life, we boast a great resource of individuals, both in the field and in our home office, who come together to guarantee our continued success in the voluntary industry. General Summary This is the entry level position of a two level career path. The incumbent is responsible for providing critical and accurate information on benefits, claims and/or policy administration. All work is carefully performed according to established protocols/procedures. As the first point of contact and a direct representation of the Unum/Colonial brand, this position is responsible for the execution of exceptional customer satisfaction by acting in the best interest of the customer; ensuring information is accurate, applying empathy to those situations that require special care and concern. Customer issue resolution is a priority - issues should be resolved on the first call whenever possible. This position requires the use of multiple system applications and administrative processes. While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners. Watch this video! Principal Duties and Responsibilities Respond to external customers inquiries with timely and accurate information Follow all documented processes/workflow to enhance customer service and reduce customer effort/operating efficiency Meet or exceed individual performance goals which contribute to the overall goals of the department Utilize resources and tools to accurately respond to customer inquiries Accurately navigate through specific system platforms Meet the expectations of the quality/productivity standards Share recommended process improvements to enhance customer service and/or efficiency Continuously acquire knowledge and understanding of the business functions that the role supports Ensure privacy of our customers remains the utmost importance Shifts may vary outside the standard 8:00 am to 5:00 pm May perform other duties as assigned Job Specifications Bachelor's degree preferred or equivalent, relevant business experience required Strong customer service orientation with demonstrated commitment to meet/exceed customer needs Strong verbal/written communication and interpersonal skills Demonstrated ability to work in a fast paced, structured environment, handling large call volumes Ability to make sound business decisions, which balance customer satisfaction and financial integrity Computer proficiency essential Self-directed with the ability to perform both as part of team and individually Ability to adapt and work effectively in a continuously changing environment Solution oriented individual demonstrating critical thinking and problem solving skills Ability to seek out developmental opportunities and continuously improve skills/performance Consistently demonstrate a high level of professionalism through a strong worth ethic that positively influences the work habits of the team Detail oriented with a focus on quality and consistently meeting goals Meets the standards for this position, as defined in the Talent Management framework We offer competitive salary and comprehensive benefits package with extras like a wellness/fitness center, health resource center and a tuition assistance program. Colonial Life has been named one of the top large companies to work for in South Carolina. Colonial Life is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status


• Location: Columbia

• Post ID: 22996262 columbia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017