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Posted: Sunday, September 3, 2017 8:53 PM

Job Description Visibility Software is looking for an energetic Client Success Representative to join our Customer Support team The Client Success Representative will provide front line support to Visibility Software Customers helping them resolve product support questions The ideal candidate will take pride in customer satisfaction and in being our customer s advocate They will possess a curiosity and excitement for resolving issues and are passionate about technology The Client Success Representative must be comfortable building rapport via phone and electronic communications If this sounds like you let s talk Key Responsibilities But not limited to Provide first level support to clients via email phone or other methods Be proficient with computers and modern technology Research resolve and respond to questions in accordance with current standards Quickly identify complex issues which need to be escalated for further research Track and monitor open support issues to ensure service level standards are met Acquire maintain and expand knowledge of relevant product offerings and current professional services policies Provide technically accurate solutions to customers Identify opportunities to improve processes and procedures that can positively impact customer experience Participate in after hours support rotation for emergency customer issues High School Diploma or GED year Customer Service experience Excellent analytical problem solving skills Experience with the following a plus Salesforce IIS SQL Webhosting AWS Understanding of HR systems This position will ideally be based in South Carolina or North Carolina or within miles of Newberry SC


• Location: Columbia

• Post ID: 22979757 columbia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017