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Posted: Friday, September 8, 2017 12:50 AM

Job Description:/h3:
We are seeking a qualified account support specialist located in the Columbia area. The Customer Service Representative will be responsible for responding accurately and promptly to customer inquiries and requests, following priorities set by the customer service manager. Primary functions include order entry and follow:up, response to customer inquiries, providing customer order status, and working with cross:functional teams to satisfy customer requirements.

THIS IS NOT A CALL CENTER JOB. Candidate will be in charge of customer interfacing at client site.

: Interface with customers, sales representatives and other plants on product delivery and order management issues
:Order entry and support functions involving pre and post order management issues.
: Ensure that each customer receives outstanding customer service by providing fast and accurate responses, maintaining solid product knowledge and all other aspects of customer service
: Establish and Maintain strong customer relationships
: Responsible for processing and coordination of orders from receipt to shipment to invoicing
: Foster and maintain a positive customer centric environment
Basic Qualifications:
*The minimum requirements for this position is five years of experience in customer satisfaction within the manufacturing industry.
*Excellent interpersonal skills
*Must possess strong written and verbal communication skills
*Strong computer skills with Excel, Word, PowerPoint, Outlook, and the Internet Position Criteria:
*Effectively present information and respond to questions from groups of managers, clients, and customers via phone, email, and in person.
*Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
*Multitask and handle various responsibilities at a given time under stressful situations
*Possess confidence and a positive assertive attitude Preferred Qualifications:
*College Degree in Business related field (Business, Marketing, Accounting, Computer Science)
Company Description:/h3:
Iconic Innovations is the ultimate marketing team for your business. Our focus on customer service first and foremost has brought our clients a level of gratification that no other firm can provide.
With aggressive growth, expansion plans and ambitious goals, we leads the southeast in strategic thinking and implementation. By breaking the company vision down into many separate goals, we are able to utilize teamwork to accomplish organizational objectives. Our team is comprised of problem solvers and strategic thinkers. The team works cohesively to move the company in the direction of their corporate objectives. Their goals typically include restructuring loyalty in the merchandising, industry; revolutionizing Fortune 100 companies marketing and sales programs for consumer loyalty and representing the top brands in the home entertainment industry. At our company we commitment to teamwork helps facilitate the accomplishment of each objective that is established.

Source: https://www.tiptopjob.com/jobs/71882478_job.asp?source=backpage


• Location: Columbia

• Post ID: 23079732 columbia
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